Returns & Exchanges

At Kaleido, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items in their original condition. If your new fashion find isn't a perfect fit, our easy exchange process ensures you get the style you truly desire.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Place the items in their original packaging with all tags attached, ensuring the garments are unworn and unwashed.

• 3.
  Attach Shipping Label

  Download and print your prepaid return shipping label from the portal and securely affix it to the outside of your package.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; once we receive and inspect the items, your refund or exchange will be processed within 5-7 business days.